Feb 6, 2020 Flow with ServiceNow Orlando · Cancel or Pause a running flow, subflow, or action. · Execute an action from a server-side script asynchronously.
Agent scripts reduce the human errors involved in the process, because agents know which actions they need to perform next while they interact with a customer, which enables them to adhere to business process. This, in turn, leads agents to provide quick resolutions for the issue (low average handling time) and improve customer satisfaction.
Formuläret är inte svårt att göra, men du måste bland in script för att kunna spara till fil. Formuläret: